Frequently Asked Questions
Everything you need to know about your BERLOOK experience.
How do I track my order?
Once your order has shipped, you will receive an email with a tracking number and a link to monitor your package's journey to your doorstep.
What is your return policy?
We offer a 30-day return window for all unworn and unwashed items with original tags attached. Please note that for hygiene reasons, swimwear must have the protective liner intact.
Do you offer international shipping?
Yes, BERLOOK ships worldwide. Shipping costs and delivery times vary by destination and will be calculated at checkout.
How should I care for my BERLOOK garments?
To maintain the quality of your items, we recommend hand washing in cold water with mild detergent and laying flat to dry in the shade.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and buy-now-pay-later options like Klarna and Afterpay.
How can I determine the right size for me?
Please refer to our comprehensive Size Guide located on each product page. If you are between sizes, we generally recommend sizing up for the most comfortable fit.